Frequently Asked Questions (FAQ's)
Below you find a list of frequently asked questions taken from people in the field, just like you. Please select a category of interest and browse through the listed questions. If your questions are not covered in this section please contact us for further information.
- What Does BTX Do?
- Motors
- Network/Controls
- Wiring
- Installation
- Fabrication
- Ordering Process
- Marketing Support
What does BTX do?
BTX motorizes window coverings, plain and simple. For over 25 years BTX has been manufacturing motorized and automated hardware for shading systems including draperies, roller shades, roman shades, vertical blinds, lift and lift/tilt shades and skylights. BTX offers its own line of motorized hardware and controls, and can also provide most popular indsutry standards for your specified project.
Does BTX Sell 220V motors?
Yes, 220V motors are available for both traversing and lift systems.
Can BTX motors be hardwired or are they Plug & Play only?
BTX motors can be hardwired directly to a switch or any other control. We also offer plug & play controls that plug into the motor, then into a 110V outlet.
How many Amps do your motors pull?
Drapery and vertical motors are 0.5 Amps each. Roller shade and lift/tilt motors are 2 Amps each.
Do BTX make custom control boxes?
Yes, custom control boxes can be made for virtually any job. Contact one of our team members for availability and pricing.
Can BTX integrate into a third party control system?
BTX systems can be built to integrate via contact-closure, high-voltage relays and/or RS232/RS422.
Can BTX motors be run in parallel?
NO! BTX motors MUST be run with individual home-runs from the motor location to the control. If you have a motor wired in parallel, it's highly likely you will damage the motor and will need a replacement. Motors damaged from parallel wiring voids your warranty.
How do I install a system in a building that's already wired in parallel?
To install a system in an area that's wired in parallel, you need to use isolated relays.
What wiring is required for an AC-powered motor in a hardwire application?
The wiring instructions can vary for each project. To be certain you are wiring your systems correctly, call one of our team members and they will walk you through the appropriate steps.
Can BTX integrate into a third party control system?
BTX systems can be built to integrate via contact-closure, high-voltage relays and/or RS232/RS422.
Can BTX motors be run in parallel?
NO! BTX motors MUST be run with individual home-runs from the motor location to the control. If you have a motor wired in parallel, it's highly likely you will damage the motor and will need a replacement. Motors damaged from parallel wiring voids your warranty.
Can BTX help me while I'm on the job site?
Yes, you can call a BTX team member for on-site technical support, troubleshooting or product information. Our office hours are from 8pm -5pm on Monday through Friday. You can reach us at (800) 422-8839.
Does BTX preset the limits on the systems, or do I have to set them during installation?
All limits are preset before the system leaves our factory. It's common for installers to make some adjustments during the installation process, so it's a good idea to be familiar with the systems before doing the install. Check out our online videos and installation guides for more information.
Can BTX motorized drapery systems be modified on-site?
Yes, BTX motorized drapery systems can be modified on-site provided you have the correct tools and are comfortable in making the modfications. Common adjustments include cutting down a track, changing draw direction or replacing carriers.
What is the standard lead time for BTX custom-made products?
The average lead time on all custom-made systems is 2 - 3 weeks. Large orders or orders with unique requirements will sometimes run longer than the standard lead time.
How do I setup an account?
BTX dealers need to be qualified by the BTX representative for your area. Our BTX rep will learn about you and your company and decide if your applicable to become an Authorized BTX Dealer.
How do I order if I'm not a dealer?
To order BTX systems, you need to locate a dealer in your area. You can look for dealers in your city by checking out our Find a Dealer page. If you would like to see if you qualify to become a dealer, call one of our team members to get in touch with your local representative.
Can BTX custom-color their motorization hardware?
Most custom colors requested by the customer can be matched. We will typically powder-coat the track which comes with an additional fee.
Does BTX offer showroom displays?
Showroom displays are available upon request. Call a BTX team member to discuss what will best fit your particular showroom.
Does BTX have a co-op program?
BTX does offer our dealers a co-op marketing program. There are several factors that determine your co-op support, so call a team member to find out how we can best serve your company.
